Terms, Policies and FAQ

Welcome to ProFX Photo Booth. By booking with us, you agree to the policies below. This page is meant to keep things clear and fair for both of us. If anything here feels unclear, please reach out before booking. Click here to view our Terms & Conditions. 

By booking ProFX Photo Booth, paying a retainer, or signing our contract, you agree to these Terms of Service. If you have any questions or need clarification, please contact us before finalizing your booking.

Frequency Asked Questions

IF I BOOK AN EVENT…

When is the retainer fee due?

  • The retainer fee is due once the photo booth rental agreement is signed by all parties to secure the booking date. An invoice will be sent via email.

How much is the retainer fee?

  • The retainer fee will be 50% of the proposal quote.

What payment is used for a deposit?

  • We use CashApp/ Zelle/ Venmo/ Paypal and Square.
    We accept debit or credit card payment thru Square however; online payment thru Square has additional charge.

Why is a retainer fee needed?

  • A retainer fee gives everyone involved reservation assurance. The deposit helps confirm the reservation and ensures that you are committed to renting the photo booth.

When is the rest of service paid?

  • The rest of the service is paid 14 days before your event. This ensures us that our service is valued and your overlays will be created.

What if I cancel, is there a refund?

  • The half price asking retainer fee is non-refundable once the contract is signed. This payment secures the date for your event.
  • If full price was paid, the other 50% of the payment will be refunded if notice is given within 7 days of the event.

Travel fees?

  • Any locations farther than 20 miles from our location will incur a $0.70/mile roundtrip fee.

Space needed to set up?

  • A 10×10 space, flat-surface, will give enough space for you and your guests.

Indoor / Outdoor?

  • As long as our booths will be under a shaded area, we can offer indoor or outdoor however; outdoor without electric outlet will have additional charge for power supply.

Wifi access?

ProFX will provide Wi-Fi access for booth functionality when available. However, in the event our network is unstable or insufficient at the venue, the client is required to secure access to the venue’s Wi-Fi or provide a reliable hotspot to ensure full use of all booth features.

ProFX is not responsible for limited functionality caused by venue network restrictions or blocked access.

Certain ProFX booth features—including AI effects, instant sharing, GIFs, boomerangs, and digital gallery uploads—require a stable internet connection. The client is responsible for providing reliable Wi-Fi or hotspot access at the event location. ProFX is not responsible for delays, limited functionality, or disabled features due to weak, restricted, or unavailable internet. In offline mode, all digital files will be delivered once a connection is available after the event. No refunds or time extensions will be issued due to venue Wi-Fi or bandwidth limitations.

For outdoor, rural, garden, barn, or park events, we strongly recommend the client:

    • Provide a personal hotspot, and/or

    • Confirm network availability with the venue in advance